Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item you received is damaged or defective

  • You received the wrong product

  • The product is missing parts or accessories

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The return request must be made within 7 days of delivery

2. Non-Returnable Items

We do not accept returns in the following cases:

  • Products damaged due to improper use

  • Items returned without original packaging

  • Products returned after the return window

3. Return Process

To request a return:

  1. Contact our support team with your order number

  2. Send photos or videos of the product showing the issue

  3. Our team will review the request and provide return instructions

Return requests are usually reviewed within 24–48 hours.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days

  • The refund will be issued to the original payment method

5. Replacement

In some cases, we may offer a replacement instead of a refund if the product is damaged or defective.

6. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again

  • Contact your bank or payment provider

  • Processing time may take a few additional days depending on your bank

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@vroo.in
Business Hours: Monday – Saturday, 10 AM – 6 PM